1. Return Eligibility:

• Items can be returned within 14 days from the date of delivery.
• To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

2. Non-Returnable Items:

• Certain items, such as perishable goods, personal care products, and custom-made items, are not eligible for return.
• Digital goods and gift cards are also non-returnable.

3. Refund Process:

• Once the returned item is received and inspected, a notification will be sent regarding the status of the refund.
• Approved refunds will be processed within 7-10 business days and credited to the original payment method.

4. Return Shipping Costs:

• If the return is due to an error on our part (e.g., wrong or defective item), Souq Gulf will cover the return shipping costs.
• In other cases, the customer is responsible for return shipping fees.

5. Exchange Policy:

• Exchanges are subject to product availability.
• To initiate an exchange, contact our customer service within the return window.

6. How to Initiate a Return:

• Contact Souq Gulf customer service through our website or call our support line to request a return authorization.
• Provide your order number and details of the item to be returned.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service immediately for assistance.